FAQ

FAQ

 disc   Who we are and what we offer ?
We are a 4 years old I.T company based in India. We focus purely on .Net technology with core competency in outsourced product development, outsourced Research and Development, Data Management Solutions, Business Integration, Custom Application Development and Mobility Solutions. We also deploy best of Project Management practices to deliver solutions that exactly fit the requirements of the clients.
 disc  How do I get started with Globex ?
All you have to do is to send us an email with your "Request for Proposal" and if this information is sufficient,we will respond to you with a quote.
 disc  What are your core capabilities?
We have premium caliber to deliver complex solutions and our core capabilities are in .Net technology with expertise in C#, VB.Net and ASP.Net.
 disc  What is the procedure for initiating a project?
The primary steps towards initiating any project would be to contact us through email provided on the website and to send in your requirement and other required details. Within three (3) working days our business development team will get back to you to confirm the details of your requirements. Subsequently our development team will be in constant contact with you to take our relationship forward, throughout the following phases of developing your project.
» Research & Requirements Analysis
» Analysis & Design
» Development
» Code Generation
» Testing and Refinement
» Implementation
» Release and Maintenance
 disc  What sort of job descriptions/specs do you normally work from ?
We have a great deal of in-house expertise in system analysis, requirements gathering and documentation. The client can provide us with the outline of the specification, then our analysts and engineers can do the detailed system study and go through specification and documentation. Hence, prepare a design and Interface Map to present it to the client.
 disc  How do you manage and monitor work progress ?
As a process oriented software development company we strictly follow Project Management methods to manage and monitor our development work.We closely follow the PMBOK as set by the Project Management Institute (PMI) standards. Hence, it helps to oversee any project success and also to perform an audit/review of a current project situation. We use Microsoft Project Server along with Microsoft SharePoint services to manage the ongoing projects and related issues and risks. We also use our own server for testing the applications during the debugging stage. Our Project Managers are responsible for conducting weekly reviews during the progress of the project to keep a tight control on the progress. The findings of the weekly status report are sent to the client. This allows the client to keep abreast of the progress of the project and also have better control over the project.
 disc  Would you provide a formal technical specification document ?
We provide detailed documentation of our development work. These include Functional Analysis Report, Software Requirements Specification, Use Cases, User Manual and also In-Line Code Commenting aimed at helping future programmers understand how the software was designed and constructed.
 disc  Is testing incorporated as a component within your pricing structure ?
Yes, testing is a part of our development process and we consider it in our pricing structure. We have a separate team that specializes and focuses on testing.
 disc  What are your testing procedures ?
Our Quality Assurance and Testing team works from Use Cases to prepare Functionality and Performance Test cases. The team conducts load tests when required. The testing team also works with the developers to create Unit Test cases. This allows the programmers to test their own modules before they hand it over for integration. Our aim is always to develop a bug free application for our clients.
 disc  How can I receive the complete development work in a project ?
Most of our projects are web based. Hence, we can communicate and transfer files over the Internet. We put our development work on our test web server while the project is being worked upon. Once the project is complete and approved by our client, we transfer the development work to the client's server. Hence, this kind of activity and work progression is beneficial for both sides. Apart from this the clients can get in touch with our developers while the project is ongoing through email, chat and video conference, etc.We also provide status reports that show the progression of the project
at any point of time.
 disc  Who owns the copyright for the product and sources after completion of a project ?
All the rights for the product and the corresponding source code belong to our clients.
 disc  What kind of quality control do you use ?
Our Quality Assurance (QA) department provides the framework and ensures that the entire software development process follows established standards. It is their responsibility to ensure that all deliveries comply to the quality requirements according to the customer's specifications. We also have software development, verification and validation experience on .Net platforms.
 disc  Would I own the relevant copyright and Intellectual Property ?
This would depend on the type of project contract that we have entered into with each other. If the agreement is on the basis of hiring employees, contract basis, you will own the copyright, intellectual property and related rights that will be specified clearly during the course of the project. However, if we work on a project approach, then both parties would co-own the copyright as well as have all rights to reproduce, modify or resell the code.
 disc  What service level agreements do you offer ?
Before the commencement of the project, we sign a Service Contract that details the responsibilities of each party, the deliverables,pricing, complaint handling mechanisms and delivery schedule of the project. All payments are milestone based and made after you approve the milestone and its deliverables.
 disc  What type of commercial models do you offer ?
We can offer different types of contracts. We are quite flexible and ready to consider your suggestions. Following are the options:Fixed Price- The project is taken up at a fixed price or at fixed person-hours time effort at a pre-fixed hourly rate. This is done on the basis of the complete design and specifications sent by the client. The estimate is done by our team and the project will be taken up by us on approval of the client. Time and Material- Often customers find it difficult to define their requirements; using this kind of project we help our clients to develop the requirements at a time and materials basis. In this our responsibility is to form a team to execute the project while the client retains the flexibility to adjust project resources based upon the evolving requirements.Dedicated IT Teams- Among our development models, we have the concept of Dedicated IT teams or a Virtual Office setup,wherein clients can use our resources (office space, consultants, and other facilities) at our development center. This model is offered to those clients who are looking for a dedicated resource/s to work on their projects offsite. Our usual contract of dedicated developer service is six (6) months to one (1) year contract at the minimum. Project scheduling and budgeting are performed according to the Time and Material model, though the monthly amount of work is kept at a certain level.
 disc  How do I make the payment ?
We will provide you with the invoice details and all necessary information so that the client can do a wire transfer of the payment to our bank.
 disc  How do I contact you ?
If you prefer to communicate via e-mail, feel free to write at contactus@globexinfo.com or our business development team provided on our website.